Return & Exchange Policy
We want you to love your purchase from Drop by Drop. If something isn't quite right, we're here to help.1. Returns & ExchangesReturns and exchanges are accepted within 14 days of receiving your order.To be eligible for a return, the item must be:- unused and in its original condition;
- returned in its original packaging (if applicable).
Items that have been used or damaged after delivery cannot be returned unless they are defective.2. Defective or Damaged ItemsIf your order arrives damaged or defective, please contact us within 3 days of delivery.Send your order number along with a photo of the item to:📧 dropbydrop.tbs@gmail.com If the issue is confirmed, we'll gladly offer a replacement or a full refund.3. How to Request a ReturnTo request a return or exchange, email us at:📧 dropbydrop.tbs@gmail.comPlease include:- your order number;
- the reason for the return;
- photos of the item, if applicable.
Once your request is approved, we'll provide the return instructions.Return shipping costs are the customer's responsibility unless the item is defective or incorrect.4. RefundsOnce we receive and inspect your returned item, we'll process your refund within 5–10 business days.Refunds will be issued using the original payment method.If you have any questions, we're always happy to help.📧 dropbydrop.tbs@gmail.com
